Privacy Policy

Effective Date: October 30, 2025

Gs Home Services LLC ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy covers data collected via our website, booking system, and SMS interactions. We comply with federal laws (TCPA, CTIA, 10DLC) and Indiana data protection laws (e.g., Indiana Code 24-4.5 for consumer data and breach notification).

By using our services, you consent to this policy.

1. Information We Collect

CategoryExamplesContactName, address, email, phone (including mobile)BookingService type, date, property notesPaymentProcessed via Stripe (no full card storage)SMSPhone number, opt-in records, message logsWebsiteIP, browser, pages visited (via cookies)

We do not collect sensitive data (health, race, etc.) unless you voluntarily provide it for service needs.

2. How We Collect Data

Directly from you (forms, calls, bookings)

Automatically (cookies, analytics)

Via SMS opt-in (checkbox + confirmation text)

From secure third parties (Stripe, scheduling tools)

3. How We Use Your Data

Deliver and manage services

Send transactional SMS (with consent)

Send marketing SMS (only with written consent + double opt-in)

Process payments

Improve user experience

Comply with legal requirements

A2P SMS Compliance (TCPA / CTIA / 10DLC):

All messages sent via registered 10DLC numbers.

Transactional: Consent via number submission.

Marketing: Requires express written consent + double opt-in (e.g., “Reply YES to confirm promotional texts”).

Every SMS includes: Sender ID STOP to opt out HELP for support Content summary

No autodialing for marketing without consent.

Frequency capped per CTIA best practices.

4. Data Sharing

We do not sell your personal data.

We share only with:

Vendors (Twilio, Stripe, booking platform) under data processing agreements

Legal authorities when required (e.g., subpoena)

Successors in merger/acquisition

5. Your Rights & Choices

SMS Opt-Out: Reply STOP → immediate confirmation → no more marketing texts

Email Opt-Out: Click “unsubscribe”

Access/Delete Data: Email [email protected]→ response within 30 days

Cookies: Disable in browser

Indiana Residents: Right to know sources/uses of data; breach notification within 45 days

6. Data Security

Encryption (SSL/TLS in transit, AES-256 at rest)

Access controls and regular audits

PCI-DSS compliance via Stripe

No system is 100% secure — we use industry-standard protections

7. Data Retention

Data/TypeRetentionBookings/Payments7 years (IRS)SMS Opt-In RecordsConsent duration + 5 yearsWebsite Analytics26 monthsDeleted on RequestUnless legally required

8. Children

We do not target children under 13. We do not knowingly collect minor data.

9. Policy Updates

Changes posted here. Material changes notified via email/SMS (with opt-out). Continued use = acceptance.